01Days 1–3
Scope and decision discovery
Agree on sites, markets, products, audiences, business questions, recent changes, constraints, stakeholders, data sources, outcomes, and excluded work.
Delivered: audit charter, access list, stakeholder plan, assumptions, and success criteria
02Week 1
Data and system baseline
Collect crawl, rendering, index, search, analytics, content, link, competitor, platform, release, and conversion evidence with date ranges and definitions.
Delivered: evidence inventory, baseline views, data-quality issues, and sampling plan
03Weeks 1–2
Investigation and reproduction
Test hypotheses across representative URLs, templates, queries, markets, devices, and customer stages; distinguish correlation, symptom, and likely cause.
Delivered: finding register with evidence, affected cohorts, confidence, and exceptions
04Weeks 2–3
Prioritization and solution design
Score findings by value, exposure, confidence, risk, effort, dependency, recurrence, and reversibility; design feasible target states with owners.
Delivered: sequenced roadmap, developer tickets, page decisions, and decision options
05Week 3
Stakeholder walkthrough
Present the diagnosis at the right level for leadership, marketing, content, product, engineering, analytics, and agency partners; resolve questions and ownership.
Delivered: executive deck, working session, updated decisions, and assigned backlog
0630–90 day checkpoints
Validation and iteration
Review what shipped, validate acceptance criteria, compare affected cohorts with the baseline, record external changes, and adjust the roadmap.
Delivered: implementation review, validation results, exceptions, and next decisions